Fail Forward
Summary
In this conversation, Ryan Meyer from Bayview Bearing discusses his journey in the family business, the integration of AI and technology, and the importance of proactive customer support. The discussion highlights the challenges and opportunities faced by family-owned businesses in adapting to modern technology while maintaining their core values. Ryan shares insights on navigating change, building a competitive edge through innovation, and the future of predictive maintenance and automation in the industry.Tools & Resources
Takeaways
- Ryan's journey in the family business began as a teenager.
- Embracing technology is crucial for the survival of small businesses.
- Proactive customer support differentiates Bayview Bearing from competitors.
- AI tools can enhance reliability and maintenance services.
- Navigating change requires a willingness to adapt and innovate.
- Family businesses can leverage their legacy to build trust with customers.
- Predictive technology can prevent downtime and improve efficiency.
- Agentic AI can automate maintenance reminders and tasks.
- Failure is a part of the learning process in business.
- Continuous improvement is essential for long-term success.
Chapters
00:00 Introduction and Humor in Industry
01:50 Ryan's Journey in Family Business
03:46 Embracing Technology and AI in Business
06:56 Navigating Change in Family Businesses
09:52 Proactive Customer Support and Reliability
12:59 Overcoming Fear of Technology
15:14 Creating Customer-Centric Solutions
18:41 Future Innovations and Predictive Technology
21:01 Building a Competitive Edge with AI
23:08 The Role of Agentic AI in Industry
26:40 Integrating IoT and Automation
28:36 Conclusion and Final Thoughts
Creators and Guests
Host
Jeremy Ryan
CIO at Polarity, having fun with innovation, creative technology, and AI (through hard word)
